Privacy policy

The safety of your data at LNW-Soft GmbH

Declaration on data protection

As a provider of information technology and related services, LNW-Soft GmbH is committed to using state-of-the-art technology to continually improve the services we provide to our customers and to protect the personal data of customers and visitors to our websites as effectively as possible.

To this end, we have taken the appropriate technical and organizational precautions - for example, we offer you the option of encrypting e-mails or personal data entered on our websites.

"Personal data" is all information that enables or facilitates the identification of a person. You can visit the publicly available websites of LNW-Soft GmbH without having to provide any personal information. In some cases, however, it is necessary for us or our partners to obtain certain information from you in order to provide you with the correct and comprehensive service.

In these cases we will ask you for the necessary personal information, e.g. by registering with us in the Service Portal. During the registration process, we ask for your consent to collect, store, process and pass on your personal data to third parties.
If you provide this information (e.g. name, address, e-mail, type and scope of your use of products and services of LNW-Soft GmbH), we will inform you in advance in any case about how this data will be used or possibly passed on to third parties.

LNW-Soft GmbH and the intended purpose / use of your data for special purposes

In general, we use the information you voluntarily provide (e.g., during registration in our customer portal, during a telephone call to a hotline) only for the purpose for which you provided the personal data, i.e. to answer your questions, to prepare offers or information for you, to process your orders with LNW-Soft GmbH or to fulfill our delivery or service obligations.

Exceptions that apply to the collection, storage and processing:

Applicant data - online applications

If you want to provide us with your application documents, please send them exclusively to the following email address:

Application documents sent to other email addresses will not be considered and will be deleted immediately. We store application documents for a maximum of 3 months after acceptance or rejection.

Furthermore, we use your personal data only to a limited extent for advertising/marketing purposes or for opinion polls. (For a more detailed description of the extent to which your personal data is used, please refer to the section "Advertising/Marketing and opinion surveys").

To the extent necessary to fulfil the purpose of the personal information collected, your personal information may also be collected, stored, processed and transferred to affiliated companies, provided that processing is necessary for the aforementioned intended purpose; and transferred to third parties as suppliers of LNW-Soft GmbH, although these suppliers may be located outside the European Economic Area.

In the event that LNW-Soft GmbH plans to transfer your personal information to third parties outside of the European Economic Area, LNW-Soft GmbH will protect your information from being transferred, for example by entering into EU model clauses specifically designed for such cases, to ensure an adequate level of protection of your personal information.

Advertising / Marketing and opinion polls

If the personal information you have provided us with contains lists or other data overviews that only refer to your membership in a category of persons, your profession, name, title, academic degrees, address and year of birth, we will only use this personal information to the extent necessary to advertise our own products, for marketing purposes and opinion surveys.

LNW-Soft GmbH may conduct surveys either directly or in cooperation with a market research institute. In this context, either LNW-Soft GmbH or the market research institute will evaluate various topics, e.g. the evaluation of products, designs, marketing measures or special user interests and requirements regarding the products and services of LNW-Soft GmbH.

Participation in surveys allows LNW-Soft GmbH to collect information that may be used by the company to develop new products and services. When LNW-Soft GmbH uses the services of a market research firm, the market research firm acts only on behalf of and at the direction of LNW-Soft GmbH.

The personal information collected in surveys is used by LNW-Soft GmbH only to further improve its own products and services, taking into account the information you provide. Any other use of your personal information by the market research institute for internal purposes or transfer to third parties is excluded.

You have the right at any time to object to the use of your personal data for advertising and marketing purposes and for opinion surveys with future effect.

Storage period

LNW-Soft GmbH stores your personal data only for the time period,

If you have agreed to allow us to use your information for marketing purposes, you can easily change your mind again: the link and details can be found in the e-mail you received from us. We will not rent, distribute or sell your personal data to third parties unless you have given us permission to do so or the law requires us to do so.

Any personal information we hold about you will be stored and processed under our privacy policy and in accordance with the Data Protection Act.

What data do we collect?

We may collect the following data:

How do we use this data?

Collecting this information helps us understand what you want and enables us to provide better products and services. In particular, we use data:


We always ensure the protection of your data. To prevent unauthorized disclosure of or access to your information, we have put in place strong physical and electronic safeguards to protect your personal information. We also have strict procedures to ensure that all personal information is processed in accordance with the Data Protection Act.

LNW-Soft GmbH and the technologies used

We collect information about the visitors of our website in order to improve our service and our online offers. In this way, LNW-Soft GmbH can better meet the requirements of customers. We use so-called cookies to collect information. Cookies are small text files that are stored on your computer when you visit the website of LNW-Soft GmbH. These files identify you as a specific user and your personal preferences. However, cookies can also store technical information. An important advantage for you is that you do not have to re-enter the data contained in the cookie each time you visit the website. You can delete the cookies at any time if necessary. You can also prevent the use of cookies by changing the appropriate settings in your browser. Please note, however, that in this case the full functionality of this website will not be available to you. The support function of your browser contains information on removing cookies.

For this purpose, cookies can be used which enable the recognition of an Internet browser. However, user profiles are not merged with data about the bearer of the pseudonym without the visitor's express consent. In particular, IP addresses are rendered unrecognizable immediately after receipt, which makes it impossible to assign user profiles to IP addresses. Visitors to this website can object to this data collection and storage at any time for the future here.

The objection applies only to the device and the web browser on which it was set, please repeat the process on all devices if necessary. If you delete the opt-out cookie, we will store the subsequent requests by default again.

Collection of access data and log files

LNW-Soft, respectively our hosting provider, raises on the basis of our legitimate interests in terms of Art. 6 para. 1 lit. f. DSGVO data about every access to the server on which this service is located (so-called server log files). The access data includes the name of the accessed website, file, date and time of access, transferred data volume, notification of successful access, browser type and version, the user's operating system, referrer URL (the previously visited site), IP address and the requesting provider.

For security reasons (e.g. to clarify misuse or fraud), this log file information is stored for a maximum of 7 days and then deleted. Data whose further storage is required for evidentiary purposes is excluded from deletion until the respective incident has been finally clarified.

Use of external links

The Website may contain links to third party websites that are not affiliated with LNW-Soft GmbH. Once you have clicked on such a link, we have no control over the collection, storage or processing of any personal information that may be transmitted after you click on the link (e.g., the IP address or URL of the website containing the link), as we obviously have no control over the conduct of these third parties. Consequently, LNW-Soft GmbH does not assume any responsibility for the processing of personal data by third parties.

LNW-Soft GmbH and its partners and suppliers

LNW-Soft GmbH provides internet platforms for its partners and suppliers. These websites can only be used after prior registration. The personal data and information that LNW-Soft GmbH receives in connection with the registration is collected, stored and processed by LNW-Soft GmbH in order to maintain and generally develop the business relationship.

The exchange of information with partners and suppliers is always based on the contracts and confidentiality agreements concluded between LNW-Soft GmbH, the partners and suppliers.

LNW-Soft GmbH and license rights, trademarks and copyrights

LNW-Soft GmbH protects its own license rights, trademarks and copyrights, registered trademarks, patents and property, and the license rights, trademarks and copyrights, registered trademarks, patents and property of its customers, suppliers, partners and, where applicable, unknown third parties. LNW-Soft GmbH reserves the right to use personal information also to represent and enforce the above rights if it is infringed or there is a reasonable suspicion of infringement, which means that such rights or property are actually infringed by LNW-Soft GmbH or by its customers, suppliers, partners and - if applicable - by unknown third parties.

Right of withdrawal and deletion of personal information

You can revoke your consent to the collection, processing and use of your personal information at any time with future effect. If you revoke your consent to the storage of your personal information, this information will be deleted if knowledge of the personal information is no longer required for storage purposes or if storage would be unlawful for legal reasons.

Questions regarding privacy policy

If you have any questions or suggestions regarding the above explanations or suggestions or complaints about the processing of your personal information such as correction, blocking and deletion or objections to the use of the data, please contact the data protection officer of LNW-Soft GmbH: Although we make every effort to ensure that the data we hold is up-to-date and accurate, we will correct errors in the data we hold at your request. Please note that this form will only accept, process and answer questions about data protection and your understanding of this privacy policy. Questions about the products and services of LNW-Soft GmbH will not be answered. For such questions, please use the other sources of information on products and services of LNW-Soft GmbH.

Validity of this Privacy Policy

This privacy statement is effective from the date of its publication on the websites of LNW-Soft GmbH. All previous versions of this Privacy Policy will cease to be effective at the time a new version is published. The most current version of this Privacy Policy is always available on the home page of this website. If this Privacy Policy is changed, you will find these changes on this website. To help us provide you with an ongoing overview of what personal information we collect and how we use it, we also keep previous versions of this Privacy Policy here, along with their data and version number. We will also inform you in good time about any changes so that you can renew your consent to the storage and use of your personal information.

Datum: 2018-05-24
Version: 1.0

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